Terms & Conditions
The terms governing your purchases through flavios.store. Written to be read.
These Terms and Conditions ("Terms") govern your use of the online marketplace at flavios.store (the "Platform") and the purchases you make through it. The Platform is operated by Fischer & Hasenohr GbR, Brandhorst 3, 24214 Noer, Germany ("Flavio's", "we", "us", "our"). By using the Platform or placing an order, you agree to these Terms. Please read them carefully and save a copy for your records.
If anything below is unclear, write to us at hello@flavios.store. We'd rather explain something twice than have a misunderstanding.
01. Who you are buying from
Flavio's is a curated house for small luxury brands. The products presented on the Platform are offered by independent ateliers, manufacturers, and designers (each a "Brand"). When you purchase a product, your contract of sale is concluded directly with the relevant Brand, not with Flavio's.
Flavio's acts as a commercial agent (Handelsvertreter) on behalf of the Brands. We are authorised by each Brand to present its products, to conclude the contract of sale in its name and on its behalf (§ 164 BGB), and to handle the surrounding service. You are not purchasing the products from Flavio's, and Flavio's is not a party to your contract of sale. The identity of the Brand selling each product is shown on the product page and again at checkout, before you place your order.
The Brand is your seller; Flavio's is the house that presents it, takes your order on the Brand's behalf, handles payment and customer care, and stands beside you throughout.
02. What Flavio's does for you
Although Flavio's is not the seller, we are far more than a passive listing. As part of our service, and at no separate charge to you, we provide:
- A single, curated place to discover and order from many Brands at once.
- Order processing and payment handling on behalf of the Brands.
- One point of contact for customer service, questions, and returns — you deal with us, not with each Brand individually.
- Assistance in exercising your statutory rights against the Brand, including withdrawal and warranty claims.
Where these Terms describe something done "by us" in connection with your order — confirmations, tracking, refunds — we act in our role as the Brands' agent and service provider.
03. How a contract is formed
The product listings on the Platform are an invitation to make an offer, not a binding offer. When you complete the checkout and click the "Buy now" button, you submit a binding offer to purchase the goods in your basket from the relevant Brand or Brands.
We confirm receipt of your order automatically by email. This confirmation is an acknowledgement only; it is not yet acceptance of your offer. The contract between you and the Brand is formed when we, acting on the Brand's behalf, send you a separate order or shipping confirmation, or at the latest when the goods are dispatched. Only the items listed in that confirmation are included in the contract.
If your basket contains items from several Brands, a separate contract is formed with each Brand. You may therefore receive more than one confirmation, more than one invoice, and more than one delivery.
If a product is unavailable after you have ordered, we will inform you promptly, on the Brand's behalf, and refund any amount already paid for that item.
04. Prices, invoicing and payment
All prices are stated in Euros (EUR) and include the Value Added Tax charged by the relevant Brand. Shipping costs, where applicable, are shown separately at checkout before you confirm the order.
Because the Brand is your seller, the Brand is responsible for issuing the invoice for the goods and for accounting for the VAT on the sale. For deliveries within the European Union, VAT is charged according to the applicable rules, which may include the One-Stop-Shop (OSS) procedure operated by the Brand. For deliveries outside the European Union, customs duties and import taxes may apply and are borne by you, the buyer, unless explicitly stated otherwise at checkout.
We collect payment on behalf of the Brands as part of our service, using certified payment service providers. We accept the payment methods displayed at checkout, including credit and debit cards (via Stripe), PayPal, Klarna, Apple Pay, and Google Pay. Payment is processed at the time of order. Funds are settled to the relevant Brand, less the commission the Brand owes us as its agent. We do not store payment card details ourselves.
Payment is handled through our payment infrastructure on the Brands' behalf, and each Brand receives the proceeds of its own sale. Flavio's is remunerated by the Brands through commission; we do not earn a margin on the goods you buy.
05. Shipping and delivery
Goods are shipped by the relevant Brand, from the Brand's own location, which may be inside or outside Germany. The Brand provides the delivery service; we coordinate and communicate it to you. The expected delivery time is shown on each product page and confirmed at checkout. Most orders are dispatched within five working days; delivery times depend on origin and destination.
Goods will be shipped in the Brand's own packaging, which may include the Brand's branding, inserts, or care notes. This is intentional and part of how we present the Brand to you. Your shipping confirmation, however, comes from Flavio's, with the carrier's tracking number. Because each Brand ships separately, a multi-Brand order may arrive in several parcels, at different times.
If a delivery is delayed beyond 30 days from order confirmation for reasons within the Brand's control, you may set a reasonable additional period for delivery, after which you may withdraw from the contract and receive a full refund. We will assist you in arranging this with the Brand.
06. Right of withdrawal
If you are a consumer resident in the European Union, you have a statutory right to withdraw from your contract with the Brand within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods. For an order containing multiple items delivered separately, the period begins on receipt of the last item of that contract.
To exercise your right of withdrawal, you may inform us, acting as the Brand's agent, by an unequivocal statement — for example, an email to hello@flavios.store or a letter to Fischer & Hasenohr GbR, Brandhorst 3, 24214 Noer, Germany. We will pass your withdrawal to the relevant Brand and guide you through the return. You may also contact the Brand directly. You may use the model withdrawal form provided at the end of these Terms, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw, the Brand will reimburse all payments received from you, including the costs of standard delivery, without undue delay and not later than 14 days from the day on which the withdrawal is received. Reimbursement is made using the same means of payment you used for the initial transaction, unless expressly agreed otherwise. We process refunds on the Brand's behalf, so in practice the refund will reach you through the same channel you paid by. The Brand may withhold reimbursement until it has received the goods back or you have supplied evidence of having sent them, whichever is earliest.
You must send the goods back to the address we provide in the return instructions — which is usually the Brand's atelier — without undue delay and not later than 14 days from the day you communicate your withdrawal. The deadline is met if you send the goods before the 14 days expire. You bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics, and functioning.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to, among others:
- Goods made to your specifications or clearly personalised (e.g. monogrammed, custom-sized, or bespoke pieces).
- Sealed goods which are not suitable for return for reasons of health protection or hygiene, if unsealed after delivery.
- Goods which, by their nature, are inseparably mixed with other items after delivery.
07. Returns and refunds
We accept returns of unused goods in their original condition and packaging within 14 days of receipt. Please contact us at hello@flavios.store before sending anything back; we will provide the correct return address, which is usually the Brand's atelier rather than ours, and coordinate the return with the Brand on your behalf.
Refunds are processed to your original payment method within 14 days of the Brand's receipt and acceptance of the returned goods. Because we handle payment on the Brand's behalf, you do not need to chase the Brand for your money — we manage that for you.
08. Statutory warranty
As the seller, the relevant Brand is legally responsible for the goods and for the statutory warranty rights for defects (Sachmängelhaftung) under German law (§§ 434 et seq. BGB). The warranty period is two years from delivery for new goods.
You do not have to approach the Brand alone. If a product is defective on delivery, contact us promptly at hello@flavios.store with a description and, where possible, photographs. We will liaise with the Brand on your behalf to arrange a repair, replacement, or refund within the legal framework. This statutory warranty is independent of any voluntary guarantee a Brand may offer in addition.
09. Authenticity and provenance
Every product on flavios.store is presented in cooperation with the Brand directly. We do not work with resellers, third-party marketplaces, or unauthorised distributors. The Brand is identified on each product page.
Where applicable, certificates of authenticity, care instructions, or material declarations are included with the product by the Brand. If you receive an item without expected documentation, please let us know and we will follow it up.
10. Accuracy of listings
We take care that product descriptions, images, and prices on the Platform are accurate. However, this information is provided to us by the Brands, who remain responsible for it, and errors can occur. In the rare event of an obvious pricing error (where the displayed price clearly differs from the intended price), the Brand reserves the right to decline the order; we will notify you promptly and refund any amount paid. Images are for illustration; minor variations in colour or finish, typical of handmade and natural materials, are not defects.
11. Our liability to you
Flavio's is responsible to you for the services we ourselves provide — the operation of the Platform, order handling, payment processing, and customer service. We are not the seller of the goods and are not liable for the goods themselves, for their delivery by the Brand, or for the Brand's performance of the contract of sale; that responsibility lies with the Brand.
For our own services, we are liable without limitation for damages arising from injury to life, body, or health caused by intentional or negligent breach of duty by us, our legal representatives, or our agents, and for damage caused by intent or gross negligence. For damages arising from the slightly negligent breach of a material contractual obligation (an obligation whose fulfilment is essential to enable proper performance and on whose observance you may regularly rely), our liability is limited to the foreseeable damage typical for this type of service. Any further liability on our part is excluded.
12. Acceptable use of the Platform
You agree to use the Platform lawfully and not to misuse it — for example, by attempting to disrupt it, by systematically extracting its content or listings, or by using automated tools to copy substantial parts of it without our written consent. The products are supplied for your private and domestic use; you agree not to use them for commercial purposes or to re-export them in breach of applicable sanctions or export controls.
13. Data protection
We process your personal data in accordance with the EU General Data Protection Regulation (GDPR) and our Privacy Policy, which forms part of these Terms by reference.
To fulfil your order, we share the necessary order data (your name, shipping address, and order details) with the relevant Brand, who is the seller and uses that data to ship to you and to issue your invoice. We do not share your data with Brands for any other purpose without your separate consent.
14. Intellectual property
All content on flavios.store, including text, photography, layouts, and the Flavio's name and logo, is protected by copyright and trademark law. You may use the Platform for personal, non-commercial purposes; reproduction, distribution, or commercial use without our prior written consent is not permitted. Brand names, logos, and product imagery remain the property of the respective Brands.
15. Online dispute resolution
The European Commission provides a platform for online dispute resolution at ec.europa.eu/consumers/odr. We are not obliged to participate in dispute resolution proceedings before a consumer arbitration board, and we do not voluntarily do so.
If you have a complaint, please contact us first at hello@flavios.store. We commit to responding within five working days and to looking for a fair solution — including with the Brand, on your behalf.
16. Governing law and jurisdiction
These Terms, and your contract with the relevant Brand concluded through the Platform, are governed by the laws of the Federal Republic of Germany, with the exclusion of the UN Convention on the International Sale of Goods (CISG). If you are a consumer resident in another EU member state, you retain the protection afforded by the mandatory provisions of the law of your country of residence.
Place of jurisdiction for disputes with merchants, legal entities under public law, or special funds under public law is Berlin, Germany. The same applies if you have no general place of jurisdiction in Germany or if your place of residence or habitual abode is not known at the time the action is brought.
17. Changes to these Terms
We may amend these Terms with effect for future orders. The version applicable to your order is the version in force at the time you submit the order. We will not change Terms retroactively.
18. Severability
If any provision of these Terms is or becomes invalid or unenforceable, the validity of the remaining provisions shall not be affected. The invalid or unenforceable provision shall be replaced by a valid provision that comes as close as possible to the economic intent of the original.
19. Model withdrawal form
To: Fischer & Hasenohr GbR (as agent for the relevant Brand), Brandhorst 3, 24214 Noer, Germany, hello@flavios.store
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
— Ordered on (*)/received on (*):
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
— Date:
(*) Delete as appropriate.
