Frequently Asked Questions

Flavio's is a curated house for small luxury brands. We bring together independent ateliers, makers, and designers, most of them under-the-radar, all of them held to a high standard, and present their work in one considered place.

Think of us as a magazine you can shop from: editorial in tone, careful in selection, and personal in service.

Add the items you'd like to your basket, click "Checkout", and follow the steps. You'll be asked for shipping and billing details, then for payment. Once you confirm, you'll receive an order confirmation by email within minutes.

No. You can check out as a guest. Creating an account is optional — it only makes future orders faster and lets you track delivery and order history in one place.

If your order hasn't been dispatched yet, write to hello@flavios.store as quickly as you can - we'll do our best to catch it. Once an order is on its way to you, we can't intercept it, but you'll always have your statutory right of withdrawal once it arrives.

As soon as your order is dispatched, we send a confirmation email with a tracking link. If anything looks off - long delays, no movement, address questions — write to hello@flavios.store and we'll chase it for you.

If you can add it to your basket, it's available. For made-to-order or limited pieces, the product page will tell you the production lead time. If something sells out while you're browsing, you'll see a message at checkout - we'll cancel and refund any affected items.

Sometimes. If you've seen a piece elsewhere from one of our partner brands and don't see it on flavios.store, write to us - depending on the brand, we may be able to source it for you. There's no guarantee, but we're happy to ask.

Write to us at hello@flavios.store with a short introduction: what you make, where you're based, who you make it for, and a few links or images. We curate the selection ourselves and read every email. If we're a fit, we'll come back to you with a conversation.